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My boss has been really frustrating me today. See, with the store changing chains, we've got lots of extra paperwork. This extra paperwork only started 3 weekends ago, but it takes quite a bit of extra time to complete it, and as such, I've not been leaving here until almost 6:45 lately, instead of the usual 6pm. Still, I've been doing it, at least - whereas the other woman who works in the store during the week hasn't been. It's a little difficult, I will admit, but it's not impossible to do.
Today, though, I had a circumstance come up with the paperwork. I have to call all our delinquent customers each workday. If I don't reach them but do leave a message, they are considered a "contact" for the day. If I do reach them and they give me a date that they will be in to pay their account, they are considered a "promise to pay (PTP)." I called one gal - I'll call her Ms. X - this morning and left a message on her phone... thereby making her a "contact." She called back a few minutes later and said she was on her way in, and that changed her to a "PTP." As it turns out, when she came in, my boss refused her payment because it was too small, and Ms. X left. I asked my boss if I needed to change the notations for the day, and if so, how - would she be just a "contact" again? Carmelle then proceeded to raise her voice at me and answer, but she wasn't answering my question - she wasn't paying attention to exactly what I was asking her, and she was giving me an answer for something else. I tried to explain what I was asking again, and she threw her hands up in the air, raised her voice even more, and then said, "Nicole, I don't care how you do it, then. I'm not going to argue with you. Everything turns into an argument with you, and I'm not going to do it." She went on about how she'd worked 53 hours this week already, how she had tons of paperword to do for the end-of-the-month reports (part of her managerial duty), etc.
I started crying then. Here she was yelling at me and saying that "everything turns into an argument," when all I was doing was asking for clarification on the notations I wrote for today. She just kept going on, and I finally stopped looking at her or even nodding my head to what she was saying.
And then I avoided her. If she didn't ask me a question outright (and she only did once more), then I didn't speak to her. I was only trying to help HER numbers for HER report next week (when I'm not here during the weekdays) to be correct. Before she left, she told me she was anticipating a fax from someone. I was in the process of feeding a new roll of paper into one of the calculators, and she told me to "put it right here" on her desk. I looked up then to see where she was indicating - she was looking down at her desk and didn't see me - and then went back to the roll. She finished telling me that she'd be looking for it on Monday afternoon sometime. She then paused and said, "Um... a 'Yes, Carmelle, I can do that' would be NICE." I stopped feeding the paper in, looked up at her and said, "Yes." (I was not about to repeat the sentence that she'd fed me.) I'm sure she thinks I wasn't paying attention, but the fact is that I'd already seen what she wanted me to see, and I'd paid attention to exactly what she'd said - whether she thought I had or not. My answer made her mad, and she quickly grabbed her things, went out the back door and slammed it on the way out.
Fine, then. Pardon me for paying attention.
Today, though, I had a circumstance come up with the paperwork. I have to call all our delinquent customers each workday. If I don't reach them but do leave a message, they are considered a "contact" for the day. If I do reach them and they give me a date that they will be in to pay their account, they are considered a "promise to pay (PTP)." I called one gal - I'll call her Ms. X - this morning and left a message on her phone... thereby making her a "contact." She called back a few minutes later and said she was on her way in, and that changed her to a "PTP." As it turns out, when she came in, my boss refused her payment because it was too small, and Ms. X left. I asked my boss if I needed to change the notations for the day, and if so, how - would she be just a "contact" again? Carmelle then proceeded to raise her voice at me and answer, but she wasn't answering my question - she wasn't paying attention to exactly what I was asking her, and she was giving me an answer for something else. I tried to explain what I was asking again, and she threw her hands up in the air, raised her voice even more, and then said, "Nicole, I don't care how you do it, then. I'm not going to argue with you. Everything turns into an argument with you, and I'm not going to do it." She went on about how she'd worked 53 hours this week already, how she had tons of paperword to do for the end-of-the-month reports (part of her managerial duty), etc.
I started crying then. Here she was yelling at me and saying that "everything turns into an argument," when all I was doing was asking for clarification on the notations I wrote for today. She just kept going on, and I finally stopped looking at her or even nodding my head to what she was saying.
And then I avoided her. If she didn't ask me a question outright (and she only did once more), then I didn't speak to her. I was only trying to help HER numbers for HER report next week (when I'm not here during the weekdays) to be correct. Before she left, she told me she was anticipating a fax from someone. I was in the process of feeding a new roll of paper into one of the calculators, and she told me to "put it right here" on her desk. I looked up then to see where she was indicating - she was looking down at her desk and didn't see me - and then went back to the roll. She finished telling me that she'd be looking for it on Monday afternoon sometime. She then paused and said, "Um... a 'Yes, Carmelle, I can do that' would be NICE." I stopped feeding the paper in, looked up at her and said, "Yes." (I was not about to repeat the sentence that she'd fed me.) I'm sure she thinks I wasn't paying attention, but the fact is that I'd already seen what she wanted me to see, and I'd paid attention to exactly what she'd said - whether she thought I had or not. My answer made her mad, and she quickly grabbed her things, went out the back door and slammed it on the way out.
Fine, then. Pardon me for paying attention.
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